By paying an invoice, requesting service, or maintaining an active service schedule with Brooks Haven Pool & Spa (the "Contractor"), the Customer (the "Owner") agrees to the following terms and conditions. These terms constitute a binding agreement for all maintenance, repair, and service work performed.
1. Scope of Services
The Contractor shall provide labor, equipment, and chemicals to perform pool maintenance as outlined in the specific service plan (Weekly, Bi-Weekly, or Service Call) selected by the Owner.
Included Tasks: Skimming surface debris, vacuuming, brushing walls/tiles, testing water chemistry, and cleaning all baskets and filters.
Chemicals: Standard maintenance chemicals (Chlorine, Acid, Shock) are included in the standard service fee. Specialty chemicals or treatments are billed separately.
Exclusions: This agreement does not include structural repairs, leak detection, or equipment replacement. Such services will be communicated and billed as separate line items.
2. Payment Terms
Acceptance: Payment of any invoice confirms the Owner’s acceptance of these terms.
Due Dates: Payments are due according to the schedule provided on the individual invoice.
Late Fees: Late payments are subject to interest at a rate of 24% per annum or the maximum permitted by South Carolina law.
Suspension: Contractor reserves the right to suspend all services immediately if an account becomes past due.
3. Owner Responsibilities: Water & Access
Water Level: The Owner is responsible for maintaining the pool water at the proper level (typically mid-tile). Low water levels can cause catastrophic pump failure or melted plumbing.
Notification: The Owner must notify the Contractor immediately if a significant drop in water level is noticed.
Liability: Contractor is not responsible for pump burnout, plumbing damage, or structural issues resulting from low water levels or the Owner’s failure to provide timely notification of water loss.
Site Access: The Owner must ensure the pool area is accessible (gates unlocked) and all pets are secured prior to the technician’s arrival.
4. Maintenance Plans & Recovery Fees
Year-Round Service: Maintaining service year-round is the most effective way to prevent algae. Owners on a year-round plan do not require formal "Winterization" or "Opening" procedures, and those specific labor fees are waived.
Green-to-Clean: If the Owner opts out of year-round service and the pool turns green, a "Green to Clean" recovery service will be required and billed as a separate, labor-intensive event.
5. Equipment & Liability
Warranty: New equipment installations are subject to the manufacturer’s warranty.
Acts of God: Contractor is not responsible for equipment failure due to lightning, freezes, floods, or other "Acts of God."
Chemistry: Environmental factors (heavy rain, high bather loads) may cause fluctuations. Contractor is not liable for chemistry changes that occur between scheduled visits.
6. Waiver of Liability & Hold Harmless
The Owner voluntarily assumes all risks associated with pool ownership, including but not limited to drowning or chemical exposure. The Owner agrees to indemnify and hold Brooks Haven Pool & Spa harmless from any claims, damages, or losses arising out of the use of the pool by the Owner, their guests, or family members.
7. Termination
Either party may terminate the service relationship with thirty (30) days' written notice. The Owner remains liable for all services and chemicals provided up to the date of termination.
Brooks Haven Pool & Spa | Aiken, SC
Effective May 2026
By paying an invoice, requesting service, or maintaining an active service schedule with Brooks Haven Pool & Spa (the "Contractor"), the Customer (the "Owner") agrees to the following terms and conditions. These terms constitute a binding agreement for all maintenance, repair, and service work performed.
Effective May 2026
By paying an invoice, requesting service, or maintaining an active service schedule with Brooks Haven Pool & Spa (the "Contractor"), the Customer (the "Owner") agrees to the following terms and conditions. These terms constitute a binding agreement for all maintenance, repair, and service work performed.
- Scope of Services: The Contractor shall provide labor, equipment, and chemicals to perform pool maintenance as outlined in the specific service plan (Weekly, Bi-Weekly, or Service Call) selected by the Owner. Included Tasks: Skimming surface debris, vacuuming, brushing walls/tiles, testing water chemistry, and cleaning all baskets and filters. Chemicals: Standard maintenance chemicals (Chlorine, Acid, Shock) are included in the standard service fee. Specialty chemicals or treatments are billed separately. Exclusions: This agreement does not include structural repairs, leak detection, or equipment replacement. Such services will be communicated and billed as separate line items.
- Payment Terms: Acceptance: Payment of any invoice confirms the Owner’s acceptance of these terms. Due Dates: Payments are due according to the schedule provided on the individual invoice. Late Fees: Late payments are subject to interest at a rate of 24% per annum or the maximum permitted by South Carolina law. Suspension: Contractor reserves the right to suspend all services immediately if an account becomes past due.
- Owner Responsibilities: Water & Access: Water Level: The Owner is responsible for maintaining the pool water at the proper level (typically mid-tile). Low water levels can cause catastrophic pump failure or melted plumbing. Notification: The Owner must notify the Contractor immediately if a significant drop in water level is noticed. Liability: Contractor is not responsible for pump burnout, plumbing damage, or structural issues resulting from low water levels or the Owner’s failure to provide timely notification of water loss. Site Access: The Owner must ensure the pool area is accessible (gates unlocked) and all pets are secured prior to the technician’s arrival.
- Maintenance Plans & Recovery Fees: Year-Round Service: Maintaining service year-round is the most effective way to prevent algae. Owners on a year-round plan do not require formal "Winterization" or "Opening" procedures, and those specific labor fees are waived. Green-to-Clean: If the Owner opts out of year-round service and the pool turns green, a "Green to Clean" recovery service will be required and billed as a separate, labor-intensive event.
- Equipment & Liability: Warranty: New equipment installations are subject to the manufacturer’s warranty. Acts of God: Contractor is not responsible for equipment failure due to lightning, freezes, floods, or other "Acts of God." Chemistry: Environmental factors (heavy rain, high bather loads) may cause fluctuations. Contractor is not liable for chemistry changes that occur between scheduled visits.
- Waiver of Liability & Hold Harmless: The Owner voluntarily assumes all risks associated with pool ownership, including but not limited to drowning or chemical exposure. The Owner agrees to indemnify and hold Brooks Haven Pool & Spa harmless from any claims, damages, or losses arising out of the use of the pool by the Owner, their guests, or family members.
- Termination: Either party may terminate the service relationship with thirty (30) days' written notice. The Owner remains liable for all services and chemicals provided up to the date of termination.
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